Shipping Details

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Everything to Know about Shipping

  • Free worldwide shipping on all mask orders.
  • Typically, please allow 20-30 business days from the date of your order to your delivery date for international orders.
  • Certain countries may not be eligible to be shipped to currently. Things are constantly changing due to Covid, so you are welcome to ask in advance before purchasing, and I can check for you or go ahead and place an order, and if there are any issues, you may wait until after the virus has settled for shipment.
  • Please note that shipping times are not guaranteed. Please expect longer delivery times during the holidays.
  • Insurance is automatically applied to your order at no additional cost.
  • International orders may experience delays due to custom procedures and custom fees may apply. Possible additional fees are to be paid by you, and you are responsible for resolving them with your local government. We do not accept returns in the case you are unable to pay your local taxes and duties.
  • If you accidentally wrote an incorrect shipping address, please send an email to info@amydiener.com ASAP. We are happy to change to your correct address IF the mistake was caught before shipment. However, if the item has already been shipped, you will be responsible for forwarding your items to your correct address.
  • If your order is lost or damaged, we recommend you summit a claim, and please make sure to follow through with the investigation.  Then you will receive the replacement item(s).
  • Unfortunately, returns are not accepted unless the item(s) are damaged or in the case you received the wrong item(s).
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